Privacy Policy
At Surname Ancestory we value your privacy and take great care to protect your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and the steps we take to keep it secure.
By using our website, you agree to the practices described in this policy. From time to time, we may update this page to reflect changes in our services or legal obligations. Therefore, we recommend checking it occasionally to stay informed.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Email: info@surnameancestory.co.uk
Who We Are
Surname Ancestory specialises in personalised surname histories, family crest gifts, coats of arms and heritage-inspired keepsakes. Our goal is to provide exceptional products while respecting your privacy and safeguarding the information you choose to share with us.
Information We Collect
You may provide personal information when you:
- Place an order
- Create an account
- Contact us with an enquiry
- Subscribe to our newsletter
- Complete an online form
- Enter a competition or promotion
- Browse our website
Depending on how you interact with us, we may collect:
- Your name
- Postal address
- Email address
- Telephone number
- Payment information (processed securely by our payment providers)
- Purchase history
- IP address
- Browser and device information
- Website usage information
How We Use Your Information
Your information allows us to provide the products and services you request. For example, we use it to:
- Process and fulfil your orders
- Arrange delivery
- Respond to your enquiries
- Provide customer support
- Manage your online account
- Improve our website and customer experience
- Send newsletters and promotional offers where you have given your consent
- Meet legal and regulatory obligations
- Help prevent fraud and protect our business
In every case, we only process your personal information where we have a lawful basis for doing so.
Marketing Communications
If you choose to receive marketing communications, we’ll occasionally send information about new products, exclusive offers and special promotions.
However, you remain in control of your preferences at all times. You can unsubscribe whenever you wish by following the link in one of our emails or by contacting us directly.
Furthermore, we will never send marketing emails where consent is required unless you have chosen to receive them.
Competitions and Promotions
From time to time, we may run competitions, prize draws or promotional campaigns.
If you choose to participate, we’ll use the information you provide to administer the competition, contact winners and arrange delivery of prizes. In addition, we may ask whether you would like to receive marketing communications. Choosing to receive these updates is entirely optional.
Sharing Your Information
Sometimes we need to share limited personal information with trusted service providers so we can fulfil your order.
For example, this may include:
- Delivery companies
- Payment providers
- Manufacturers
- Engravers
- Personalisation specialists
- Website and hosting providers
- Professional advisers where required
Each partner receives only the information needed to perform their service. In addition, we require every supplier to protect your information and use it only for the agreed purpose.
Importantly, we never sell your personal information. Likewise, we never rent your information or share it with third parties for their own marketing purposes.
Payment Security
Payments made through our website are processed securely using trusted payment providers.
Surname Ancestory does not store your credit card, debit card or PayPal payment details on our own systems.
Data Security
Keeping your personal information safe is one of our highest priorities. Therefore, we use encrypted connections (SSL), secure servers and appropriate technical and organisational measures to help protect your data.
Although we work hard to safeguard your information, no website or internet connection can ever guarantee complete security. Nevertheless, we regularly review our security procedures and continually work to maintain high standards of data protection.
How Long We Keep Your Information
We retain personal information only for as long as necessary. This enables us to fulfil your orders, provide customer support and meet our legal or regulatory obligations.
Once we no longer require your information, we securely delete it or anonymise it in accordance with our data retention procedures.
Your Rights
Under UK data protection legislation, you may have the right to:
- Request access to the personal information we hold about you
- Correct inaccurate or incomplete information
- Request the deletion of your personal information
- Restrict how we process your data
- Object to certain types of processing
- Receive your personal information in a portable format where applicable
- Withdraw your consent where processing relies on your permission
If you wish to exercise any of these rights, please contact us using the details provided at the top of this page.
Cookies
Like most modern websites, Surname Ancestory uses cookies to improve your browsing experience.
For example, cookies help us remember your preferences, understand how visitors use our website and improve overall performance. In addition, they allow certain website features to function correctly.
You can disable cookies through your browser settings at any time. However, doing so may affect the functionality of some areas of the website.
Please refer to our Cookie Policy for more detailed information.
Links to Other Websites
Our website may contain links to external websites for your convenience.
Once you leave the Surname Ancestory website, we cannot control how other organisations collect, use or protect your information. For this reason, we recommend reading the privacy policy of every website you visit.
Children’s Privacy
Our website is intended for users aged 16 years or over.
If you are under the age of 16, please obtain permission from a parent or guardian before providing any personal information through our website.
International Transfers
Some of our trusted service providers may process personal information outside the United Kingdom.
Whenever this happens, we ensure that appropriate safeguards are in place so your information continues to receive a high level of protection in accordance with applicable UK data protection legislation.
Complaints
If you have any concerns about how we handle your personal information, we’d appreciate the opportunity to resolve the matter first.
However, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
For more information, please visit:
https://ico.org.uk
Contact Us
If you have any questions about this Privacy Policy or would like to exercise any of your data protection rights, please contact us.
Surname Ancestory
Email: info@surnameancestory.co.uk
Policy Updates
We review this Privacy Policy regularly to ensure it remains accurate and reflects current legal requirements and business practices.
Last updated: August 2026